Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of clubofbags.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***l –
Está muy caída y práctica con el broche giratorio para acceder al contenido
Anónimo –
Bag for its price is good. The logo is also sewn through, which reduces the volume of one of the pockets. In general, the bag is satisfied.
S***s –
super bag))))
L***. –
The package arrived within 15 days from ordering time. Delivery is trackable. Bought it as a gift. First of all it is a dark brown bag and not black.
B***n –
exelente
A***h –
has come! everything is fine, I advise!
L***o –
llego todo muy bien
Anónimo –
nice
P***a –
Very good quality, exactly what i wanted.
V***m –
Fits true to size
A***n –
Small bag for documents, phone, etc. Good quality.
Y***k –
Beautiful bag. Very happy
S***a –
Well packaged, the smell is there, but not critical, like any new thing. An excellent bag for its price, the seams are even, it’s not a shame to give it as a present, put a keychain as a gift, I recommend the seller
R***r –
I arrived quickly, satisfied with the quality
M***A –
The backpack is pretty, there were additional presents.
V***y –
Order arrived in 14 days
H***h –
but size smaller than expected. Good quality
O***a –
everything is as in the description and in the photo! bag of good quality!
Anónimo –
Excellent product
A***y –
The bag is cool, high quality! They put a lot of good stuff. Delivery due to the new year was long, but still came, and urrra! I recommend the seller!
A***s –
Great bag
Anónimo –
The goods did not arrive, the money was returned, the seller is reliable, I recommend.
P***r –
Produkt zgodny z opisem. Jestem zadowolony z jakości i wykonania. Polecam!
T***r –
Çok kaliteli ve doğru ilginiz için teşekkürler
Anónimo –
Thanks a lot to the seller for the product. Ideally, everything is as in the picture and in the description. I recommend it.
A***v –
Everything is fine !!! Satisfied with the purchase! The seller is first class!
Anónimo –
Love it! Thanks
D***r –
The product is as in the picture, everything is for sure! Just like that, the bag was traveling for a long time therefore minus one star.
A***u –
Great. I love it, I can’t wait to use it. thanks to seller.
K***g –
I received the parcel today. 57 days after ordering. Due to the closure of the border, my parcel in Urumqi lay for so long, barely arrived in Almaty. They are soooo happy with the bag, the quality is excellent, the skin is eco-friendly, the color is the same as in the photo, it is nice, there is also a headphone case and a wallet inside. Satisfied with the goods. Thanks to the seller.